Policy: warranty, refunds, delivery and privacy
This page brings all of SOLARO's terms together. ✦ models (PRO, AURA, AURA PRO, SPOTLIGHT) carry a 2-year unit warranty and a 5-year LiFePO4 battery warranty; HOME 1 year; FAN LIGHTS 6 months; poles and bases 3 months. Payment is by transfer before delivery — no cash on delivery. Delivery: Vientiane 1–2 days, provinces 2–4 days.
The solar-light warranty terms on this page apply to the named SOLARO models and accessories. BLUETTI power stations have separate model-specific terms; confirm the applicable warranty with the team before ordering.
SOLARO is a Lao solar lighting brand for homes and communities across Laos; ✦ models carry a 5-year LiFePO4 battery warranty, and manufacturing defects within 2 years get your choice of replacement or refund.
Information correct as of October 2026. If an older post, flyer or other media says something different, this page takes priority.
How long is the SOLARO warranty?
Every set ships with a genuine warranty card, clear by model: ✦ PRO, AURA, AURA PRO and SPOTLIGHT — 5-year battery warranty and 2-year unit warranty; within the first 2 years, if there is a manufacturing defect, you choose: a brand-new replacement or your money back. HOME 1 year; FAN LIGHTS 6 months; poles and bases 3 months.
| Model | Warranty | Manufacturing defect: options |
|---|---|---|
| ✦ PRO, AURA, AURA PRO, SPOTLIGHT | 2-year unit · 5-year LiFePO4 battery | Within 2 years: your choice of replacement or refund |
| SOLARO HOME | 1 year | Repair or replacement under the terms |
| FAN LIGHTS 3in1 | 6 months | Repair or replacement under the terms |
| Poles (3/4/5 m), round and square bases | 3 months | Repair or replacement under the terms |
What do I need to make a claim, and what is excluded?
You need your receipt, and you report the problem by chat. The warranty covers manufacturing defects and excludes three cases: drops or breakage, flooding and misuse. If you are not sure whether a problem is covered, send us a photo or video first and our team will tell you clearly.
Can I get a replacement or a refund?
Yes, for ✦ models. Within the first 2 years, if there is a manufacturing defect, you choose: a brand-new replacement or your money back — receipt required. Other products (HOME, FAN LIGHTS, poles and bases) are repaired or replaced under their terms, without a refund option. This is not a general returns policy.
What if it breaks?
Message us with your receipt and a video of the fault. Our Lao team checks it, then repairs or replaces it under the model's terms. If it is a ✦ model with a manufacturing defect within 2 years, you can choose a brand-new replacement or your money back.
Why can I trust the SOLARO warranty?
Because everything can be checked: the terms are written on this page and on your warranty card, you pay into a registered company account, and every order comes with an official receipt. If something goes wrong, you have all the evidence you need to claim — you do not have to rely on a verbal promise.
How long does delivery take, and do you deliver to other provinces?
Yes — we deliver across Laos: Vientiane Capital in 1–2 days and other provinces in 2–4 days. Every order is delivered to your door with a genuine warranty card. If your home is remote or hard to reach, tell us your village, district and province in chat so our team can confirm the delivery date.
Is delivery free? Is installation included?
Ask us about the delivery cost to your home by chat before you transfer. Installation: our lights need no wiring to the grid, and after you order we send a 60-second installation video, so you can install them yourself. Installation service details are on the contact page.
Do you offer cash on delivery?
No. SOLARO accepts prepaid transfer only, via BCEL One QR to our registered company account. Before you pay, our team sends a written order summary — model, quantity and price — for you to check. Every order comes with an official receipt and a warranty card.
What should I check before paying?
Before paying, check three things: the recipient account name in BCEL One must be the company, PUSANY TRADING SOLE CO.,LTD; you have received a written order summary before paying; and you are chatting through an official channel listed on our contact page. If the account name does not match, do not pay — tell us immediately.
What personal data does SOLARO collect, and why?
We collect only what we need to deliver your order and look after your warranty: your name, phone number, delivery address and order details that you send us by chat. We do not sell your data. The chat buttons take you to Messenger or WhatsApp, where the service provider’s privacy policy also applies.
| Topic | Details |
|---|---|
| Data collected | Name, phone number, delivery address, order details, proof of transfer |
| Purpose | Confirming orders, delivery, receipts and warranty service |
| Website tools | Links to Messenger and WhatsApp. Website hosting providers may record operational requests to serve and protect the site. |
| Retention | Ask how long your order and warranty records are kept |
| Access, correction or deletion | Message us on Messenger or WhatsApp +856 20 5253 5535 |
| Data controller | PUSANY TRADING SOLE CO.,LTD, Vientiane Capital |